Trusted Rw
Trust Score Explained
Understanding how we calculate trust scores (0-100)
Trust Score is a comprehensive rating system (0-100) that evaluates companies based on multiple factors. A higher trust score indicates a more trustworthy and reliable business. This page explains how trust scores are calculated and what each component means.
Trust Score Components
Verification Status
RDB registration, regulatory licenses, and compliance verification.
Regulatory Compliance
Valid licenses, no violations, and good standing with regulators.
Reviews & Sentiment
Review volume, average rating, and positive sentiment analysis.
Complaint Resolution
Rate of resolved complaints and customer satisfaction.
Responsiveness
Response time to reviews, inquiries, and communications.
Historical Consistency
Long-term performance, consistency, and reliability over time.
Understanding Trust Score Ranges
70-100: Highly Trusted
Companies with excellent verification, compliance, customer satisfaction, and responsiveness. These are the most reliable businesses on our platform.
50-69: Moderately Trusted
Companies that meet basic requirements but may have areas for improvement in reviews, responsiveness, or compliance.
0-49: Needs Improvement
Companies with low scores may have verification issues, poor reviews, unresolved complaints, or lack of responsiveness. Exercise caution.
How Companies Can Improve Their Trust Score
- Complete verification process and maintain valid documentation
- Keep all regulatory licenses current and in good standing
- Respond promptly to customer reviews and inquiries
- Resolve customer complaints quickly and satisfactorily
- Encourage satisfied customers to leave reviews
- Maintain consistent quality and service standards over time